Are there tips for using Phone As A Key with my Ford vehicle?

For the best experience when using Phone As A Key™^*, we have created a helpful tip sheet to optimize your performance. 

Important: 

• Your key fob should not be left inside your vehicle. We highly recommend always taking your keys and Phone As A Key device when exiting your vehicle and locking all doors. 
• Limitations can vary based on the make and model of your phone, your phone's location at the time of use, and physical barriers. 

Tips for Using Phone As A Key

• To get the fastest response with Phone As A Key, it is recommended that you leave your Ford app^** open. If closed, the app will relaunch when it detects your vehicle, which takes a moment to re-establish a connection, delaying response time.
• Your vehicle needs to be able to detect your Phone As A Key to unlock the doors and must be able to find your phone clearly within the interior of the vehicle to drive.
  
  Note: When in your vehicle, it is recommended that you move your phone toward the center of the interior, or by the armrest area.
   
• Thick or bulky smartphone cases can interfere with the Bluetooth® connection. Your signal can be delayed or may not be available at all if there are bulky items between your phone and the vehicle. Example locations are if your phone is in a briefcase between folders, in a bag sandwiched between a laptop and a legal pad, or in a back pocket close to the vehicle's rear. 

Factors That Can Affect Phone As A Key Performance

A lack of communication with your device and vehicle can occur if:

• Your Ford app is closed.
• Your Phone As A Key is not active or enabled on at least one phone.
• Your device is not using the latest operating system and/or Bluetooth software.
• Your device and/or vehicle is out of range. The typical operating range for Phone As A Key is 131 ft or 40 m.
• Your Bluetooth connection is not enabled, disrupted, or out of range.
• Your vehicle battery has depleted.
• Your phone is too close to metal objects or other electronic devices.
• There is interference from other devices using radio frequencies or physical barriers.
• You carry your phone in a purse or back pocket where the Bluetooth signal is blocked.

If you still have issues related to your Phone As A Key performance, contact Ford app support using the Account > Help options in the Ford app for additional assistance.

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

^**The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.