Why is my activation pending in the Ford app?

Missed vehicle screen prompts and disabled connectivity settings can result in a pending vehicle connection status in the Ford app*. 

Important: If you need to add additional users, visit the Ford app vehicle invite topic. 

Access Pending in the Ford App

Select your pending access scenario from the drop-down options below for further troubleshooting assistance. 

Primary User Access is Pending

  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, in an open, well-ventilated, and safe area.
  3. Confirm that your in-vehicle connectivity settings are on.
  4. Log in to the Ford app.
  5. Choose Connect to Vehicle.
  6. Select I've Started My Vehicle.
  7. Read and accept the prompt on your vehicle screen.
  8. Select Check Connection Status in the Ford app after accepting the in-vehicle prompt.

The Ford app will route you back to the Vehicle dashboard, and the remote commands, if available, should appear below your vehicle image.

Note: The connection may take up to two minutes to complete.

Connectivity Settings Disabled Message Appears

  1. Safely enter your vehicle.
  2. Ensure that your vehicle is on, in an open, well-ventilated, and safe area.
  3. Log in to the Ford app.
  4. Choose Connect to Vehicle.
  5. Follow the instructions to enable connectivity settings on your vehicle screen.
  6. Select I've Enabled Connectivity in the Ford app.
  7. Read and accept the prompt on your vehicle screen.
  8. Select Check Connection Status in the Ford app after accepting the in-vehicle prompt.

If your troubleshooting is unsuccessful, contact Ford app support using the Account > Help options in the Ford app.

Additional Information

How do I invite another user to use the Ford app?

*The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms and conditions apply. Visit ford.com for our privacy notice.